Delivery of Orders
Important - Due to the Covid-19 outbreak, ALL Couriers are operating a no contact delivery policy, therefore they ALL need you to specify where you would like your parcels left, eg a safe place, which can be a shed, greenhouse, porch. We would recommend somewhere out of direct sight and dry. You need to enter this information in the text box during checkout, thank you.
Alternative Delivery Address
If you are likely to not be home to take delivery of the parcel you may enter a different delivery address, be it work or a neighbour. Most couriers will not attempt to deliver more than twice, after that they will return the item to their local distribution centre for you to collect and after a given length of time will return it to us. Note they will not refund for attempted delivery if no one is home!
We aim to process orders of stock items on the same day during working hours.
Special orders or Orders for out of stock products will be processed as soon as stock has been constructed and painted (this can take 7 to 14 days from receiving the order), we will advise if there is going to be a longer wait for completion, and dispatch.
All parcels & packets will always be dispatched the day after the order has been processed as we book the courier after the order is packed and they collect on the next day with either a 24 hour or 3 day delivery from then, depending on courier chosen. Note for smaller packages we may use Royal Mail either 1st or second class at our discretion.
Delivery Charges To the UK mainland including Isle of wight, isle of man, Northern Ireland & Scottish Highlands & islands (note some services may not be available to all destinations).
Delivery charges are based on the weight of the items added to the basket.
UK 3 to 5 days Courier (economy) - fully tracked & insured.
Prices start from £3.90 and parcels can weigh up to 15kg
Cover up to £20 is included, if the value of the goods ordered is higher than this we will cover the extra cost.
Non Delivery or Damaged Parcels
Claims for missing or damaged parcels will be handled in accordance with the couriers terms and conditions regarding lost or damaged parcels and within their timescale. The time taken for them to resolve a lost or damaged parcel claim is beyond our control.
In the case of damaged parcels you MUST keep all original packaging, supply photographs of the damaged parcel and damage to the items inside and any other evidence that may be requested or you feel may be useful to us in making the claim.
For a faster resolution to an un delivered order our only option is to refund your order and we will claim from the courier for a lost parcel, do remember that the item may still arrive after you have been refunded and it will be your responsibility to return it to us or make payment if you decide to keep it.