3. We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.
4. Data we collect about you
We may collect the following information about you:
i) Your Name ii) Company Name iii) Telephone Number iv) Email Address v) Any postal addresses that you provide
This information will be taken from you at the time that you make contact with us, either by making a purchase through our online store, filling out one of the contact forms on our websites, or booking in a job at the workshop in person, by telephone or by Email / messaging.
5. How we handle your data
We use this information for the following reasons:
i) It is Necessary to allow processing of orders you make through our e commerce platform (Contractual Obligation)
ii) Necessary to Improve our products and services by responding to Emails received. (Legitimate Interest)
iii) For workshop repairs, servicing & fabrications it is necessary in order to carry out the work requested (contractual Obligation)
iiii) It is necessary to transfer your Data to the couriers in order to deliver your purchases from our e commerce store, This forms part of our contractual obligation in order to complete this transaction.
iiiii) We will contact you by email following completion of work or the supply of a product to request a review.
Order processing takes the form of printing the order sheet, entering your details onto our accounts system and producing an invoice for your order, a copy of which is kept for our records, order sheets and invoice copies are kept for 7 years to comply with hmrc.
5a. From May 2018 we have to comply with the General Data Protection Rules, part of which means we have to name who is responsible for data protection and who is able to process Data.
Our Data Controller is Paul Sharman (proprietor of the business) and our data processors are Fasthosts (web hosting), EKM Systems (e commerce), Etsy (e commerce), paypal (payment gateway), worldpay (payment gateway), hermes (courier) & uk mail (courier).
You may request any personal data we hold about you to be deleted at any time although invoice copies and order sheets will be retained in accordance with hmrc guidelines.
6. We are committed to ensuring that the data you provide is handled securely and have put in place suitable physical, electronic and managerial processes to safeguard your information.
In the unlikely event of a data breach we will contact all customers affected within 72 hours of becoming aware of any breach and also report the breach to the information commissioners office within the 72 hours guideline.
Cookies are small files which are placed on your computer's hard drive. Cookies help this website to analyse traffic and visitors and help our site respond to you as an individual.
EKM Systems (our e commerce platform) use traffic log cookies to identify which pages are being used on our site and analyse visitor behaviour through statistics, no personal data is recorded by us.
8. Links to other websites
You may encounter a link to an external website page whilst visiting our online store or profile on this website. If the link is to a website that is operated by a third party you should know that we have no control over that website and as such cannot be responsible for the protection and privacy of your data or information you provide whilst visiting those sites.
9. Controlling your information
You may request details of personal information that we hold about you under the General Data Protection Rules 2018. If you would like a copy of the information held on you or would like us to delete it, please contact us.
If you believe that any information we hold about you is incorrect or incomplete then please write to or email us as soon as possible and we will promptly correct any information found to be incorrect.